Data mining is the concept of examining large databases to determine data patterns. This field is a combination of advanced analytics, statistics and artificial intelligence (AI). Data mining helps businesses make informed decisions about future products or service offerings, improve their customer engagement and business processes.

The digital workspace is made up of digital tools employees use to accomplish their work. These tools can be consolidated into one unified workplace management system. This creates a tech structure allowing employees to access all the tools they need, from anywhere. Components may include workplace management software, collaboration tools, visual directories and more.

The API (application programming interface) is a programming term referring to a series of rules. APIs direct an application to extract data from a service and use that data within an application or for analytics. In many instances, APIs open a channel to provide solutions to customer problems or other priorities, such as marketing.